Frequently Asked Questions

When can I check-in? What time is check out?

Your room is available for check-in from 2pm and check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Is Albany House wheelchair accessible?

We regret that we do not have a lift in the hotel, nor is there a ramp to access the building. All guest rooms must be accessed using the stairs. There are 5 steps from the street to our front door.

Do the hotel allow pets?

Only guide dogs are permitted in Albany House.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

No. Albany House is a 100% smoke free zone.

Do the hotel have internet access?

Yes, free Wi-Fi internet is available in public areas and all our bedrooms.

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